The drivers were great, we only had issues with Janet. It was the worst customer service my family & I have had & it really stressed us even more than traveling already does. We did this & Janet literally started yelling at us to pay $90 because she works with three “mikes” & refuses to give us the deal we were promised. They also have two level 2 charging stations one is for customers that get in a bind (not for long term parking), and the other is for charging the electric. These are 15/20 amp receptacles, so if you have a NEMA 5-20 adapter (and a capable EVSE) you can pull 16 amps. Second part of the night with Janet: we called in advance to book our parking & a man named “Mike” (no last name was given) said he would let us pay $75 for a week to park there & the instructions were to tell the front desk lady, Janet this when we were picking up the car on our way back. A whole row of dedicated EV spaces (about 16) on the first floor, each with a dedicated 120V outlet. She answered and finally said “okay shuttle is on its way,” & hung up again. Immediately after this call, we had our luggage off the carousel and so I proceeded to call her back. You do not call me unless that luggage is in your hands,” then hung the phone up on me. When we did this, the lady named Janet answered the phone and when asked if we had our luggage I said, “yes, we are grabbing it from the carousel now.” She replies with, “ No. To clarify it is the “Easy Airport Parking Chicago O’Hare.”įirst of all, when landing back in Chicago O’Hare from your trip you’re suppose to call the company to notify the shuttle. NEVER book this car parking company in Chicago. We had the WORST experience ever with the desk lady JANET.
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